Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide you with the best shopping experience, and here is everything you need to know about our shipping process.

1. Processing Time

  • Orders are processed within 2-3 business days after payment confirmation.
  • Please note that processing times may vary during peak seasons (e.g., holidays).
  • You will receive an email notification with tracking details once your order has been shipped.

2. Shipping Rates

  • Shipping rates are calculated at checkout based on your location and the weight of your order.
  • For international (non-EU) orders, additional customs duties or taxes may apply based on your country's regulations. You are responsible for customs duties and local taxes. 

  • Because shipping costs vary based on the weight of each item, ordering different types of art (like original drawings and sculptures) and merch in a single order may result in combined shipping charges. If the actual combined shipping cost is lower than what you paid, we will refund the difference to your original payment method.

3. Shipping Methods
We use the following shipping carriers to ship your purchased art:

  • Spain: Delivered by SEUR.
  • International: Delivered by UPS.

Merch will be sent by a print-on-demand company using different shipping companies, including local post services. 

*The carriers used in shipping are subject to change with no prior notice.

4. Shipping Locations

  • We currently ship artworks to the following countries and regions:

    • 🇪🇺 European Union

    • 🇺🇸 United States of America

    • 🇨🇦 Canada

    • 🇬🇧 United Kingdom

    • 🇲🇽 Mexico

    • 🇳🇴 Norway

    • 🇨🇭 Switzerland

    • 🇦🇺 Australia

    • 🇳🇿 New Zealand

    • 🇦🇪 United Arab Emirates

    • 🇸🇦 Saudi Arabia

    • 🇰🇼 Kuwait

    • 🇧🇭 Bahrain

    • 🇶🇦 Qatar

    • 🇴🇲 Oman

    • 🇮🇳 India

  • If your country is not listed, please contact us, and we will do our best to accommodate your order.
  • Merch might not be available in all the aforementioned regions and countries.

5. Delivery Times

  • Domestic orders typically arrive within 5-7 business days (for standard shipping).
  • International orders may take up to 14-21 business days, depending on your location and customs processing.
  • Delivery times are estimates and may vary due to factors such as weather, holidays, and carrier delays.
  • As merch is printed on demand, delivery times can take longer, up to one month. 

6. Order Tracking

  • Once your order is shipped, we will send you a tracking number to help you monitor its progress.
  • Please note that it may take 24-48 hours for tracking information to update.

7. Lost or Damaged Items

  • If your order is lost or arrives damaged, please contact us immediately by replying to the confirmation email that you received when you made your purchase.
  • We will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund.

8. Address Accuracy

  • Please make sure your shipping address is correct before completing your order. We are not responsible for any shipping issues caused by incorrect or incomplete address information.

9. Shipping Restrictions

  • Some items may have restrictions based on size, weight, or destination country. We will notify you if any of your items are unable to be shipped.

10. Customer Service
If you have any questions or concerns regarding shipping, please feel free to contact our customer service team by sending us a message in our Contact page. We are here to help!